Wingspan Policies

Writing Consultations:

• You can make up to 2 appointments per week and 1 per day. These are subject to change during busy or slow periods of the semester at the staff’s discretion.

Individual Tutoring:

• You can make 1 appointment per day.

• You must cancel your appointment at least 1 hour in advance. Otherwise, it will be considered a no-show appointment.  
• If you are more than 10 minutes late for an in-person or videoconference appointment, the appointment will be treated as a no-show, and we will not be able to conduct the appointment.
• For eTutoring appointments, fill out the pre-appointment survey and attach your file(s) at least 5 minutes prior to the appointment's start time. You will receive the pre-appointment survey in a separate email after your appointment confirmation or you can find it on Jayhawk GPS/Navigate 360. Please note that the system only accepts Microsoft documents (Word, Excel, PowerPoint). If the survey is not completed before the appointment start time, it will be considered a no-show.

• You should bring both a copy of your assignment or essay and directions in either print or digital format. 
• We can only assist you with work that is your own. Do not bring in a piece of writing or assignment on behalf of another person.
• For eTutoring appointments, consultants provide written feedback using the comments feature of Microsoft, so documents must be uploaded as a Word or PowerPoint file.
• Due to the appointment lengths, writing consultants can only assist with pieces of writing up to 8 pages typed and double-spaced, or about 3,000 words, per session.  
• Do not seek assistance with written exams without express permission from your instructor. It is your responsibility as the student to ask the instructor if you are allowed to use the writing consultations for take-home exams before your appointment. If allowed, we will only assist with wording and grammar in these situations.

Writing Consultations:

• In order to work with consultants at the same degree level, undergraduate students should sign up for Undergraduate Writing Consultations and graduate students should sign up for Graduate Writing Consultations. For some programming, like multilingual consultations, undergraduate students may be paired with graduate consultants. 

If you would like to provide instructors with proof you used the Wingspan's services, you can email them a screenshot of the appointment summary report that is filed by a staff member after your appointment. These can be found in Jayhawk GPS.

To find the appointment summary report:

• Log into Jayhawk GPS.
• Go to “My Docs” on either the app or website/web platform.
• Click on “Appointment Summaries” to see notes from your Center for Learning and Writing Support appointments. Note that the document with eTutoring feedback will be sent through email at the end of the appointment time.